Legal Agreement

Terms of Service

Please read these terms carefully before using the Longevity Platform. By accessing or using our services, you agree to be bound by these terms.

Effective: December 1, 2024Last updated: December 1, 2024

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Longevity Platform, including our website, applications, and services (collectively, the "Services"). By creating an account or using our Services, you agree to these Terms.

If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to both you and the organization.

Important: If you do not agree to these Terms, you may not access or use our Services. We recommend printing or saving a copy of these Terms for your records.

2. Our Services

The Longevity Platform provides:

  • Health Dashboard: Tools to track and visualize your biomarkers, health metrics, and aging indicators
  • Expert Consultations: Access to qualified health and longevity experts for personalized guidance
  • Personalized Protocols: Health recommendations based on your individual data and goals
  • Health Records Management: Secure storage and organization of your health documents
  • Educational Content: Information about health optimization and longevity

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

3. Eligibility

To use our Services, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into a binding agreement
  • Not be prohibited from using the Services under applicable law
  • Provide accurate and complete registration information

By using our Services, you represent and warrant that you meet all eligibility requirements.

4. Your Account

Account Security: You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Immediately notifying us of any unauthorized use of your account

Account Information: You agree to:

  • Provide accurate, current, and complete information
  • Update your information to keep it accurate and current
  • Not create accounts using false information or on behalf of others without authorization

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used for fraudulent or illegal purposes.

5. Payments & Refunds

Fees: Certain features of our Services require payment. All fees are quoted in GBP unless otherwise stated.

Consultation Payments

  • Payment is required at the time of booking
  • Prices are set by individual experts and may vary
  • All payments are processed securely via Stripe

Cancellation & Refunds

  • Cancellations made 24+ hours before appointment: Full refund
  • Cancellations made within 24 hours: 50% refund or reschedule option
  • No-shows: No refund unless emergency (documentation required)
  • Expert cancellations: Full refund or free reschedule

Refunds are typically processed within 5-10 business days and will be credited to your original payment method.

6. User Conduct

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Submit false or misleading health information
  • Attempt to gain unauthorized access to any part of the Services
  • Use the Services for any illegal or unauthorized purpose
  • Interfere with or disrupt the Services or servers
  • Share your account credentials with others
  • Harass, abuse, or harm other users or experts
  • Submit spam, viruses, or other malicious code
  • Collect or harvest user data without consent

7. Medical Disclaimer

Important Medical Notice

The information and services provided through the Longevity Platform are for informational and educational purposes only. They are not intended to replace professional medical advice, diagnosis, or treatment.

Please understand that:

  • Our platform does not provide emergency medical services
  • Always consult with your primary healthcare provider before making health decisions
  • Expert consultations complement, but do not replace, your regular medical care
  • Never disregard professional medical advice because of information on our platform
  • In case of emergency, call your local emergency services immediately

For more details, please read our full Medical Disclaimer.

8. Intellectual Property

Our Content: The Longevity Platform and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Content: You retain ownership of any content you submit to our platform. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process your content as necessary to provide our Services.

Restrictions: You may not copy, modify, distribute, sell, or lease any part of our Services without our prior written consent.

9. Termination

By You: You may terminate your account at any time by contacting us or using the account deletion feature in your settings. Upon termination, your right to use the Services will immediately cease.

By Us: We may suspend or terminate your account at any time for any reason, including if we reasonably believe you have violated these Terms.

Effect of Termination: Upon termination, we will delete your account and associated data in accordance with our Privacy Policy, subject to any legal retention requirements.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE LONGEVITY PLATFORM AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.

Our total liability for any claim arising from or relating to these Terms or the Services shall not exceed the amount you paid to us in the 12 months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms, please contact us:

Longevity Platform

Legal Department

Email: legal@longevity.platform

Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our platform and updating the "Last updated" date. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.