Privacy Policy
We take your privacy seriously. This policy explains how we collect, use, and protect your personal and health information when you use the Longevity Platform.
Last updated: December 1, 2024
Introduction
Welcome to Longevity Platform ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using the Longevity Platform, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access or use our services.
GDPR Compliance: We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We process your data lawfully, fairly, and transparently.
Data We Collect
We collect several types of information to provide and improve our services:
Personal Information
- Name, email address, and contact information
- Date of birth and gender
- Account credentials
- Profile photo (optional)
- Payment and billing information
Health Information
- Blood work and laboratory results
- Biomarker data and health metrics
- Medical history and health questionnaire responses
- Consultation notes and recommendations
- Supplement and medication records
Technical Information
- IP address and device information
- Browser type and version
- Usage data and analytics
- Cookies and similar technologies
How We Use Your Data
We use your information for the following purposes:
- Service Delivery: To provide personalized health tracking, biomarker analysis, and expert consultations
- Personalization: To create customized health protocols and recommendations based on your data
- Communication: To send appointment reminders, health insights, and platform updates
- Expert Matching: To connect you with appropriate health experts based on your needs
- Analytics: To improve our services and develop new features
- Legal Compliance: To comply with legal obligations and protect our rights
Important: We never sell your personal or health data to third parties for marketing purposes. Your health information is used solely to provide you with better care.
Data Sharing
We may share your information with:
- Healthcare Experts: When you book consultations, relevant health information is shared with your chosen expert
- Service Providers: Trusted third parties who help us operate our platform (payment processors, cloud hosting, email services)
- Legal Requirements: When required by law, court order, or to protect our legal rights
- With Your Consent: When you explicitly authorize us to share your data
All third-party service providers are contractually obligated to maintain the confidentiality and security of your data and are prohibited from using it for any purpose other than providing services to us.
Data Security
We implement robust security measures to protect your data:
All data is encrypted in transit and at rest using industry-standard AES-256 encryption.
Multi-factor authentication and secure session management protect your account.
We conduct regular security audits and vulnerability assessments.
Strict access controls ensure only authorized personnel can access your data.
Your Rights
Under GDPR and other applicable laws, you have the following rights:
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data ("right to be forgotten").
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your data for certain purposes.
To exercise any of these rights, please contact us at privacy@longevity.platform
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
- Account Data: Retained for the duration of your account plus 7 years
- Health Records: Retained for 10 years in accordance with medical record-keeping requirements
- Transaction Data: Retained for 7 years for tax and accounting purposes
- Analytics Data: Anonymized after 26 months
You may request deletion of your data at any time, subject to legal retention requirements.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Longevity Platform
Data Protection Officer
Email: privacy@longevity.platform
You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.