Complaints
If something goes wrong
We want to put things right. If you are unhappy with any part of our service, please tell us - here is how, and what to expect.
Last updated: 30 June 2026
1. Tell us
Email hello@foresee.health with “Complaint” in the subject and a description of what happened. We will acknowledge within 3 working days and aim to resolve within 20 working days, keeping you updated.
2. Concerns about an independent provider
If your complaint is about an independent doctor, clinic or laboratory we connected you with, we will help you raise it with them. Their clinical care is regulated by their own professional body (for example, the General Medical Council for doctors).
3. Data protection concerns
If your complaint is about how we have handled your personal data and you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO): ico.org.uk or 0303 123 1113.
4. Alternative dispute resolution
If we cannot resolve a consumer dispute between us, you may be able to use a certified alternative dispute resolution (ADR) provider. We will point you to one where relevant.
